Please call our sales team on 0844 474 44 44 Option 2 or email [email protected] between the hours of 8am and 5pm Monday - Friday and 8am - 4pm on a Saturday.
Please note during busy periods we may be required to call you back.
Our delivery lead times vary depending on the product and are for estimation only, these are shown underneath the basket of each product. Lead times are also based on working days only and exclude weekends and bank holidays, however we may deliver on any of these days. Your order will be allocated on the longest lead time from the products you have ordered.
You will only receive a tracking number If your order is sent on an overnight parcel service and the email will come direct from our courier service. As you can appreciate most of our items are
not parcel delivered items.
You will receive an order confirmation via email. Please also check your junk items in your emails and add to the senders safe list.
Please call the Security Team on 0844 474 44 44 Option 4 during office hours Monday - Friday 8am until 5pm and check that we have the correct email address and telephone number.
Please call the Sales team on 0844 474 44 44 Option 2. This option is not available once the items have been sent out for delivery to you and are only available during office hours 8am until 5pm.
Please call the Security team on 0844 474 44 44 Option 4 during office hours Monday - Friday 8am until 5pm.
Please call our Sales Team on 0844 474 44 44 Option 2 who will quote you for this Monday - Friday 8am until 5pm.
The driver will endeavour to call 1 hour prior to delivery wherever possible, however this is not possible for parcel orders and some pallet deliveries.
To ensure safe arrival we do require a signature upon delivery. If you are unavailable the carrier will leave a calling card to reschedule a new delivery however this may extend the lead time.
Please call our transport team on 0844 474 44 44 Option 1 Monday - Friday 8am until 5pm. If you are unable to take delivery on the date given this may extend the lead time. If you get the answer machine
please leave a message and someone will get back to you.
If the goods are damaged, please sign to accept but note on the paperwork that the goods are damaged. If you sign for the goods in 'Good Condition' you will not be able to process a claim.
Please contact our Customer Care Team stating whether you wish to keep or exchange the item https://www.edecks.co.uk/customercare
Any new orders raised for a collection, exchange or a new delivery will be emailed to you to confirm any corrections. Photographic evidence must also be provided.
You can cancel an order within its lead time however there will be a 4% cancellation charge. If the cancellation takes place whilst the goods are out for delivery the cancellation charge
will be 20% or the return haulage fee.
All refunds are processed and can take up to 30 days, we will however do this as quickly as possible and aim to process within 7 days.