Decking & Timber Supplies | Home & Garden | DIY | eDecks
 
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07/12/2016

5.00% Off!
FLYERPROMO0113
5%
Winter Edition
48 Hr Express Delivery
AVAILABLE on Lots Of Products
SUPER FAST Free Delivery
ON Most orders over £100
Contact our team
For a FREE quote
Instant free credit
For Schools, Colleges & More
Call Us LOCAL RATE

0844 474 4444

Frequently Asked Questions

I would like a quotation?

How long will my delivery take?

Our delivery lead times vary depending on the product and are for estimation only, these are shown underneath the basket of each product. Lead times are also based on working days only and exclude weekends and bank holidays, however we may deliver on any of these days. Your order will be allocated on the longest lead time from the products you have ordered

Will I receive a tracking number?

You will only receive a tracking number If your order is sent on an overnight parcel service and the email will come direct from our courier service. As you can appreciate most of our items are not parcel delivered items

What happens when I place my order?

You will receive an order confirmation via email. Please also check your junk items in your emails and add to the senders safe list

I have not received my Order Confirmation?

Please call the security team on 0844 474 44 44 Option 4 during office hours Monday - Friday 8am until 5pm and check that we have the correct email address and telephone number

I want to change my order?

Please call the Sales team on 0844 474 44 44 Option 2, this option is not available once the items have been sent out for delivery to you and are only available during office hours 8am until 5pm

I want to change my delivery address or telephone number?

Please call the Security team on 0844 474 44 44 Option 4 during office hours Monday - Friday 8am until 5pm

I want a specific delivery date?

Please call our sales team on 0844 474 44 44 Option 1 who will quote you for this Monday - Friday 8am until 5pm

I want a specific delivery time?

The driver will endeavour to call 1 hour prior to delivery wherever possible, however this is not possible for parcel orders and some pallet deliveries

How will I get my invoice?

You can print your invoice here http://www.edecks.co.uk/invoicePrint/ This will NOT be sent with your order

How will I get my fitting Instructions?

You can print your fitting Instructions here http://www.edecks.co.uk/manuals/ These will NOT be sent with your order

How will I get my delivery date?

This will be emailed to you. You can also alert the transport team that you eagerly require a date here http://www.edecks.co.uk/trackyourorder/

Do I have to be at home to take delivery?

To ensure safe arrival we do require a signature upon delivery. If you are unavailable the carrier will leave a calling card to reschedule a new delivery however this may extend the lead time

I cannot take delivery on the date you have specified?

Please call our transport team on 0844 474 44 44 Option 2 Monday - Friday 8am until 5pm. If you are unable to take delivery on the date given this may extend the lead time. If you get the answer machine please leave a message and someone will get back to you

What do I do if I notice the goods are damaged?

If the goods are damaged, please sign to accept but note on the paperwork that the goods are damaged. If you sign for the goods in 'Good Condition' you will not be able to process a claim

How can I return my item(s)?

If you are not satisfied with any item(s) you can contact our customer care team http://www.edecks.co.uk/customercare

My order is incorrect?

Please contact our customer care team stating whether you wish to keep or exchange the item http://www.edecks.co.uk/customercare Any new orders raised for a collection, exchange or a new delivery will be emailed to you to confirm any corrections. Photographic evidence must also be provided

I want to cancel my order?

You can cancel and order within its lead time however there will be a 4% cancellation charge. If the cancellation takes place whilst the goods are out for delivery the cancellation charge will be 20% or the return haulage fee

How long does a refund take?

All refunds are processed and can take up to 30 days, we will however do this as quickly as possible and aim to process within 7 days

Call Us Local Rate
0844 474 4444
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