Delivery Information | Online Delivery Information | eDecks
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Order and Delivery Terms

• Orders with a sales value of £100 or over will be delivered free of charge to mainland UK, please see our map rates.

• Orders with a sales value under £100.00 or less will be charged a delivery charge of £20, unless otherwise stated.

• Upon placing an order you will receive an automated order confirmation. If not received within an hour please contact us.

• A delivery date will be arranged once the order has been accepted and processed. You will receive a delivery date via e-mail. This will be adhered to wherever possible.

• We will take no responsibility or liability for any costs incurred, as a result of any changes to your delivery date. Please book tradesmen once delivery has been made.

• We are unable to give specific delivery times however we will endeavour to try to call 1 hour prior to delivery wherever possible.

• Pallet deliveries are made to kerbside or as close to the property as access will allow. Items cannot be moved/carried up stairs, round the back etc. It is the customers responsibility to ensure that materials are moved from kerbside or front door If required. The driver will assist wherever possible.

• Some deliveries over 2.5 metres in length or over 1 Tonne in weight may require assistance in offloading. In order to keep costs to a minimum for our customers we may request that you assist the driver wherever possible. Alternatively a 2 man delivery team can be requested for a further surcharge.

• An additional charge will be levied if orders have to be redelivered.

• Where goods are returned a fee of 20% of the sales value will be payable. This does not affect your statutory rights.

• All cancellation orders must be strictly made by telephone, where this is not adhered to the above will apply.

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